Page 14 - Upper Peninsula Business Today -- January 2018
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War Memorial Hospital To Launch Two Year Project; One Patient One Record
Sault Ste. Marie, MI – This New Year’s Eve, as most will be counting down to the New Year at midnight, War Memorial Hospital staff will be on-site to the launch of the new, One Patient, One Record, electronic health record (EHR) upgrade which will be available to all patients January 1st, 2018. The new system will allow all physicians to access patient information in one location. The EHR also comes with enhancements to the interactive web portal which will empower patients and their families to take a more active role in their care by pro- viding easy, secure access to their health infor- mation and online communication with War Memorial Hospital staff.
WMH Patient Portal gives patients instant access to their health information, including laboratory and radiology results, medications, allergies, demographic information, visit histo- ry, discharge/aftercare information, and more. Patients can also access their billing statements and outstanding balances and submit electronic payments. In addition to handling their own care, health care proxies with authorized consent will have the ability to access the records of those individuals for whom they manage care.
In addition, the WMH Patient Portal allows patients to request and track their appointments online. Patients can request appointments for specific timeframes, add comments and contact preferences, and receive an email confirmation once an appointment is scheduled. A central appointment page displays their list of sched-
uled and pending appointments. They can review appointment details and if necessary, reschedule or cancel appointments. WMH Patient Portal also saves patients time by allow- ing them to make updates to their demographic and contact information prior to their visits.
Patients can use WMH Patient Portal to com- municate with their physicians, as well. They can submit questions through a secure messag- ing center and receive their physicians’ respons- es. They can also request prescription renewals online instead of calling the office. Email noti-
fications alert them to any new activity on their portal such as test results, messages, or appoint- ments.
“This upgrade of our electronic health record system is one of the largest projects that War Memorial Hospital has ever undertaken. Our current system was installed 19 years ago and we have been very fortunate to get that much longevity out of it, but it was time to upgrade to the latest version of the program called Meditech,” said President and CEO of War Memorial David Jahn. “The One Patient- One
Record Project started over two years ago with the initial planning stages, with the total cost of the project now falling between $5 million and $6 million. This system will allow all the records for each patient to be accessed by any physician or advanced practitioner at any location.” Jahn went on to say, “I would like to thank all of those individuals who have dedicated the last 15 months of their lives here at WMH to build this new system, while at the same time having to do their regular duties. All of our staff have taken great pride in making sure this new system is a step up from our old system and that it will pro- vide more accessible information to our physi- cians, advanced practitioners, nurses and other care givers so that we can provide high quality, safe patient care each and every time.”
Anyone interested in enrolling in WMH Patient Portal should contact War Memorial Hospital’s Medical Record department at 906- 635-4370 or visit the website at War Memorial Hospital encourages all of their patients to enroll in in the new WMH Patient Portal, as it presents a valuable opportunity for patients and their families to actively participate in their care.
For more information on War Memorial Hospital services and physicians, visit the War Memorial Hospital website at" . You can also follow them on Facebook, Twitter and Linked In.
UPHP Top Scoring Medicare-Medicaid Plan in Nation
MARQUETTE - The Integrated Care Resource Center announced on Wednesday, December 13th that Upper Peninsula Health Plan (UPHP) tied for first place in the nation for overall rating of a Medicare-Medicaid Plan (MMP). UPHP was approved by the State of Michigan and the Centers for Medicare & Medicare Services (CMS) to provide the services of a dual eligible program called MI Health Link. The advantage of the MI Health Link pro- gram is to make member's Medicare and Michi- gan Medicaid benefits work better together. MI Health Link members use one plan and one card for health care, behavioral health care, home and community based services, nursing home care, and medications.
Under the Medicare-Medicaid Financial Alignment Initiative, CMS measures consumer
experience in multiple ways, including through beneficiary surveys such as the Consumer Assessment of Healthcare Providers and Sys- tems (CAHPS) survey. Under the capitated financial alignment model, Medicare-Medicaid Plans (MMPs) are required to annually conduct the Medicare Advantage Prescription Drug (MA-PD) CAHPS survey. The MA-PD CAHPS survey is designed to measure impor- tant aspects of an individual's health care expe- rience including the accessibility to and quality of services.
As part of the MA-PD CAHPS survey, respondents are asked to rate their health plan on a scale from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible. The scores below are the percent- age of the best possible score each contract
"We are thrilled that our members have pos-
itively rated our health plan to allow us this esteemed recognition. Managing the care for members who are dually enrolled in a Medicare- Medicaid Plan has its challenges. We do our best to keep our members satisfied with the services we provide, and it is wonderful to have their sat- isfaction reflected in the CAHPS score," said UPHP President and CEO, Dennis Smith.
In order to report MA-PD CAHPS in a given year, health plans, including MMPs, must have a minimum of 600 enrollees as of July 1st of the preceding calendar year. In early 2017, surveys were sent to a sample of MMP enrollees with at least six months of continuous enrollment. Enrollees were asked to evaluate their health care experience over the previous six months. As a
result, 45 MMPs participating in nine capitated model demonstrations were able to report CAHPS during the 2017 reporting cycle.
CMS anticipates making additional informa- tion regarding 2017 CAHPS results under the Medicare-Medicaid Financial Alignment Initia- tive available soon.
About UPHP
Upper Peninsula Health Plan currently serves over 47,000 members across five product lines (Michigan Medicaid, Children with Special Health Care Services, Healthy Michigan Plan, MI Health Link, and Medicare Advantage) and its network exceeds 1,500 providers. Learn more at

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