Page 6 - Upper Peninsula Business Today -- June 2018
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Contrast Coffee Welcomes New GM
IRON RIVER, MI, - Contrast Coffee has hired a General Manager at their flagship shop in Iron River. Susan Schuytema brings decades of experience in customer service and hospitali- ty. She has worked as a journalist and most
recently as the owner of a nationally award win- ning wine shop in west central Illinois.
“When we first came to Iron River for my hus- band’s interview last spring, (Paul Schuytema, Executive Director of the ICECA), I was so impressed with Contrast Coffee ... not just the coffee, which was and is amazing, but the com- pany’s commitment to the community. Although it is a different kind of liquid pleasure than from my wine shop, I immediately felt a strong parallel with my own business and the mission of the coffee shop. I knew when we relo- cated here that I wanted to be a barista and am thrilled now to be part of the management team.” Schuytema’s success in creating a neigh- borhood “hang out” with her Illinois business Market Alley Wines gives her the experience to help Contrast Coffee’s Iron River location become a true destination for locals and visitors alike. “Contrast Coffee is already a great hang out that is full of smiles and lively conversation,”
Schuytema said. “Our job is to deliver incred- ible coffee, great every time, served with a smile and the sense that you’ve come back to that place
you just love - welcoming, homey and part of your family.”
“I’ve always prided myself on excellence,” said Schuytema. “The Contrast owners’ commit- ment to creating a truly exceptional coffee expe- rience is something that I deeply respect. They’ve worked hard to hone in on the best beans, the perfect roast, the perfect grind to deliver the absolute finest cup of coffee.”
As the vacation season ramps up, Contrast will be increasing their staffing as well as offering events to create even more ways to learn about and experience coffee and that comfortable, cor- dial Contrast atmosphere.
Royce Wayman will continue to serve in his role as Assistant Manager even as his new busi- ness venture edges closer to a reality.
“I love the Contrast experience and the people who come in here. People coming from out of town seek out coffee shops first so I am usually the first face in Iron River they see,” Wayman said. “It’s about building relationships and being a part of something great.” Wayman will con- tinue at Contrast even after his new business,
Wayman Electronic Repair, opens this summer. That business will offer all kinds of electronic repair including computers,
devices and video game consoles. Wayman will also run a pawn shop and retail outlet while his partner will manage a gun shop.
“ItwillbeabusytimebutIamexcitedtobea key player in the growth of both businesses,”
Wayman said.
“We’ve always had an amazing staff,” said Contrast co-owner Adam Holroyd. “Having Susan as the GM and Royce as assistant manager will help them reach an even higher level of exceptional customer service. It will also give us the freedom to expand and grow Contrast Cof- fee, knowing that our home base shop is in great hands.”
After opening locations in Marquette in 2017 and Ironwood in 2016, Contrast Coffee is hop- ing to open additional locations in the Upper Peninsula in the coming months.
Hiring A Contractor Is the Most Important Step Of Your Project
Now that the cold, snowy winter is gone and blue skies and warm temps are upon us, it’s offi- cially nice enough to do those repairs you’ve been eyeing all winter long. After the winter Michigan has had, it’s safe to say you may see some unwanted damage to your home’s exterior and lawn.
Believe it or not, some of the strongest wind storms occur in the winter, which is especially hard on a roof. High winds can both loosen and tear off shingles. When it comes to snow, ice and water, it can be equally as damaging. Heavy snow can cause cracks in your roof. This can then cause your drywall, ceilings and floors to possibly suffer. Water in gutters can freeze, caus- ing your gutters to crack and break. If you have a concrete driveway and used salt during the winter, you may notice cracks or small pits in the concrete as a result of using too much salt. And this list goes on and on.
The truth is, those Michigan winters can be hard on your home, and at the first sign of beau- tiful weather it is more than natural to want to start all those repairs. Whether you’re doing repairs or even adding to your home, you may decide to hire a professional to do so. That’s where a contractor comes in.
“Hiring a contractor is the most important step of your project,” said Melanie Duquesnel, BBB President Serving Eastern Michigan. “You want to make sure you hire the right company from the beginning to save yourself a lot of stress, and money, in the long run.”
BBB offers these tips to help you worry a little less.
• Research the business’ track record. Ask for local references and speak with those customers about their experience with the vendor and the
quality of work. If possible, inspect the contrac- tor’s work yourself. Ask if the contractor is a member of a professional association that has standards or a code of ethics.
• Ask for multiple quotes. You should always shop around and get at least three quotes from different businesses. Make sure all bids consider the same set of criteria. Remember that the low- est bid may not necessarily be the best bid; if one bid is significantly lower than the others; the contractor may be cutting corners or may not understand your work requirements.
• Get it in writing. Always get estimates in writing and never let any work begin without a written and signed contract. Do not be pres- sured into signing an agreement before you are ready and make sure you read and understand everything before signing. The contract should include contact information, start and complete dates, a detailed description of the exact work to be done, any material costs, payment arrange- ments, and warranty information. Specify who is to obtain necessary building permits and who is responsible for clean-up. Make sure all verbal promises are included in the contract. Ask how much work will be subcontracted and ask for information on the subcontractors. Ask ques- tions if you do not understand any part of the contract. Never sign an incomplete or partially blank contract.
• Verify license and insurance. Always be sure that the company you decide to work with has the necessary licenses and insurance to work in your region. You can check their license and insurance by visiting The National Association of State Contractors Licensing Agencies. In Canada, requirements differ from province to province, so make sure to search for information
specific to yours. Your local BBB can help. Once you have your contractor’s insurance informa- tion, call the carrier to confirm appropriate cov- erage for worker’s compensation, property dam- age, and personal liability in case of accidents.
• Confirm building permits. Your contractor must have the correct permits before starting your project. They will usually obtain the per- mits, but you will probably pay for them. That should be detailed in your contract.
• Inquire about a lien waiver. A lien waiver, in the United States, is a statement from your con- tractor that says all suppliers and subcontractors have been paid for their work. In some Canadi- an provinces, there is a mandatory Builders Lien holdback, so ensure you understand any finan- cial obligations you may be liable for.
• Think about future service issues. Make sure you are aware of your warranty coverage, how to place a warranty claim and how to deal with
service issues.
• Arrange a payment schedule. Never pay in
full up front. Stagger your payments so your final payment is not due until the work is com- plete and you have fully inspected it. Do not pay cash; make sure your check is written to a com- pany, not an individual, or that you use a credit card.
• Get a receipt. Request a receipt marked “Paid in Full” when the job is completed and your final payment made.
• Keep your contract. Hold on to your con- tract for future reference or if any questions arise after the work is complete.
You can search for a contractor’s Business Pro- file at to see if they are an Accredited Business, get free information on their history of complaints, and read verified Customer Reviews. You may also call us at 248-223-9400 for additional assistance.
Terry Tripp of
If anyone deserves this award it would be you!
From all of us at ...
Home for Senior Citizens
2900 3rd Avenue So., Escanaba

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