Page 3 - Upper Peninsula Business Today -- December 2018
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Certain Steps You Must Take Before Returning or Exchanging Your Item
Better Business Bureau
Tis the season to be jolly but buying gifts for others can sometimes be a challenge. While we may think our loved one is going to absolutely love that new jacket we bought them that may not always be the case. Afraid your gift may not be the correct style or size? No worries! That’s what gift returns and exchanges are for. While those returns make many lives much easier dur- ing the holidays, some customers do not realize there are certain steps you must take before returning or exchanging your item.
“Some stores have very strict return policies,” said Melanie Duquesnel, BBB President and CEO. “If the store has a 30-day return policy and you purchase the item a month before gift- ing the package, then you’ve already missed the time frame. That’s why it’s important to know what the return policy is before you buy.”
Here are some tips to ensure your holiday buy- ing experience is a happy one.
• Save the receipt. It may seem simple, but many people forget to do this. If you’re giving a gift and you don’t want the recipient to see your entire receipt, you can request a separate gift receipt for specific items. If you’re the gift recip- ient but you’re not sure if you’re going to
return/exchange your item, save the receipt somewhere safe but that can be easily remem- bered. Some retailers will give you store credit if you lose your receipt, while others will require proof of purchase before agreeing to any exchanges.
• Pay attention to the store’s return policy. Return policies for clearance or holiday mer- chandise may differ from merchandise sold at full price. Every store has its own policy and con- sumers should understand it before expecting a full refund. Remember to do the same for returns on merchandise purchased online. If your gift was purchased online, you may have to pay a return shipping fee, or may not be refund- ed for your initial shipping payment. Some- times merchandise can be returned to a store instead, but you still may not be refunded for the cost of shipping.
• Keep the original packaging. If you’re unsure whether you are going to keep your gift, make sure you keep the wrapping that your item came in. This goes for tags as well. Make sure you keep all tags on your clothing until after you’ve tried them on and decided whether it’s going back to the store. If you open your item and accidently damage the original packaging, you are jeopard-
izing your chances of getting a full return. According to USA Today, if the original pack- aging is damaged or missing, some stores offer store credit, but will charge you a re-stocking fee. Some stores also charge a small fee if you return an item with a damaged or missing user’s man- ual.
• Do not return used items. Having second thoughts about a pair of boots you’ve already worn once? Unless the product is defective, used or worn items are usually a return no-no, mean- ing they are non-refundable. Some stores have a more tolerant policy and let you exchange your lightly used items if you’re unhappy with it, but you will not get a full refund. This is one of those times you’ll want to check the store’s return pol- icy.
Buying gifts for family and friends can be tricky and sometimes, no matter what you do to make sure they are going to love your gift, the recipient will return the gift. Knowing all the ins and outs of a company’s return policy upfront will make sure that you keep the happy in the holidays.
For more holiday tips and tricks, visit Better Business Bureau’s Holiday Helper Guide at
HERE? TO ADvERTiSE, CAll (906 786-2021 OR EmAil TO gENERAlmANAgER @ UpbizTODAY.COm
Metal Fabrication • Full Machine Shop • In-Stock Steel Warehouse
Stairs • Hand Railings • Beams • Columns • Joists
1501 W. 12th St. • Sault Ste. Marie, MI.

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